Restaurant terms and conditions

Dining

• Customers are expected to treat our staff with respect at all times. Failure to do so may result in being asked to leave the premises.

• It is the customers responsibility to inform staff of any and all allergies or dietary requirements prior to dining

• The Manager’s decision is final. We can refuse service.

• Dress code – Smart Casual. We have the right to refuse service if dress code is not adhered to.

• Due to Health and safety regulations: It is our policy for food not to be taken away from the restaurant.

• Wastage policy: if there is an excessive amount of food wastage, we reserve the right to place a supplementary charge onto your final bill.

• Estabulo does not accept liability for any articles damaged or lost from our restaurant.

• Booking times have a grace period of 15 mins, if running late please call the restaurant. We reserve the right to cancel your booking or shorten your seating time if you are late.

• Estabulo reserve the right to cancel bookings over 8 when no card details are given to secure the booking.

• All reservations need to be secured with card details: A secure link is sent via text message, this information needs to be given within 24 hours after booking or your reservation will be cancelled.

• Card details: No deposit is taken when booking, a fee of £10 per person is taken when a No Show occurs, changing or cancelling your booking 72 hours before will not be charged.

• Changing reservations: If you fail to let us know about a reservation guest count decrease less than 72 hours in advance, we may charge for the missing person’s deposit. Increasing a booking’s guest count may not be possible due to availability.

• Table time allocation is 1:45 Minutes. We would appreciate your cooperation and consideration for other guests waiting to be seated.

Bottomless menu 

• Available for Rodizio only.

• Lunch – Available Everyday (Excluding Harrogate – Available Saturday and Sunday).

• Dinner – Available Sunday to Thursday.

• Bookings have to be made 24 hours in advance.

• Unlimited drinks: Estabulo draught beer, Aperol Spritz, Estabulo white wine, Estabulo red wine, Prosecco, choice of Cocktails/Mocktails or draught soft drinks.

• Can only choose one option, cannot change to different drink.

• 1 hour and 30 minutes dining time.

• Last drink order at 1 hour and 15 minutes.

• Pre-bookings only – Use Bottomless experience on Opentable to book.

• Excludes Aberdeen location.

• No discounts can be applied to Bottomless Rodizio

• No Offer vouchers can be used on Bottomless menu

• Behaviour policy – We have a zero tolerance on abuse towards our staff and other customers, you will be charged and asked to leave if this policy is not adhered to

• Wine by 125ml per serving

• Draught beer pint per serving

• Prosecco by 125ml per serving

Payments

• We do not accept Scottish bank notes in any of our England based restaurants

• Accepted payment – Cash/card or gift voucher purchased on our official website, Estabulo does not accept any promo codes, coupon codes or any promotional discounts by any external sources.

• To help us go cashless: a charge of 10% service charge is added to the bill, this is optional and at the customers discretion. Please make the server aware if wanting it removed.

Head Office

• Estabulo reserve the right to remove any offer or discount without prior notice.

• Estabulo reserve the right to change our menu prices at any given time.

• All promotions, discounts and offers are from the food portion of the bill only, unless otherwise stated.

• The company reserve the right to amend these terms and conditions without prior notice.

• Complaints: We allow 10 days after your dining date for complaints. We investigate all complaints using our CCTV system and through talking to the manager on site at the time.