Terms & Conditions

Restaurant Terms
Gift Voucher Terms

Restaurant terms and conditions

Dining

• Guests are expected to treat our staff with courtesy and respect at all times. Failure to do so may result in being asked to leave the premises.

• It is the customer’s responsibility to inform staff of any allergies or dietary requirements prior to dining.

• The Manager’s decision is final. We reserve the right to refuse service.

• Dress code: Smart casual. Service may be refused if the dress code is not adhered to.

• For health and safety reasons, food may not be taken off the premises.

• Wastage policy: Excessive food wastage may incur a supplementary charge to your final bill.

• Estabulo accepts no liability for any personal belongings lost or damaged on the premises.

• Booking times: A grace period of 15 minutes applies. If you are running late, please call the restaurant. We reserve the right to cancel or shorten your booking if you arrive late.

• Reservations for groups of 8 or more may be cancelled if no card details are provided to secure the booking.

• All reservations must be secured with card details. A secure link will be sent via text message. If card details are not provided within 24 hours of booking, the reservation will be cancelled.

• Deposits and charges: No deposit is taken when booking. A fee of £10 per person will apply for no-shows. Changes or cancellations made more than 72 hours in advance will not incur a charge.

• Changes to reservations: If a reduction in guest numbers is not communicated at least 72 hours in advance, we may charge for the absent guests. Increasing a booking may not be possible due to availability.

• Table allocation: Table times are limited to 1 hour 45 minutes. We appreciate your cooperation to accommodate other guests waiting to be seated.

  • The rodizio and a la carte menu are seated in different areas of the restaurant. Whole booking needs to book from the same menu.

Payments

• Scottish bank notes are not accepted in England-based restaurants.

• Accepted payment methods: Cash, card, or gift vouchers purchased via our official website. We do not accept external promo codes, coupons, or discounts.

• To support cashless payments, a 10% discretionary service charge is added to the bill. Please inform your server if you wish to remove it.

• An optional £1 donation to the Zizi Foundation may be added to the bill. Please ask if you wish to remove this.

Head Office Policies

• Estabulo reserves the right to remove any offer or discount without prior notice.

• Menu prices may be changed at any time.

• All promotions, discounts, and offers apply to the food portion of the bill only, unless otherwise stated.

• The company reserves the right to amend these Terms and Conditions without prior notice.

• Complaints: Complaints must be submitted within 10 days of your dining experience. All complaints are investigated using CCTV footage and discussions with the on-site manager.

Promoter: Est Restaurants Ltd