Restaurant Terms and Conditions

Dining

 

  • Customers are expected to treat our staff with respect at all times. Failure to do so may result in being asked to leave the premises.
  • It is the customers responsibility to inform staff of any and all allergies or dietary requirements prior to dining
  • The Manager’s decision is final. We can refuse service.
  • Dress code – Smart Casual. We have the right to refuse service if dress code is not adhered to.
  • Due to Health and safety regulations: It is our policy for food not to be taken away from the restaurant.
  • Wastage policy: if there is an excessive amount of food wastage, we reserve the right to place a supplementary charge onto your final bill.
  • Estabulo does not accept liability for any articles damaged or lost from our restaurant.
  • Booking times have a grace period of 15 mins, if running late please call the restaurant. We reserve the right to cancel your booking or shorten your seating time if you are late.
  • Estabulo reserve the right to cancel bookings over 8 when no card details are given to secure the booking.
  • All reservations need to be secured with card details: A secure link is sent via text message, this information needs to be given within 24 hours after booking or your reservation will be cancelled.
  • Card details: No deposit is taken when booking, a fee of £10 per person is taken when a No Show occurs, changing or cancelling your booking 72 hours before will not be charged.
  • Changing reservations: If you fail to let us know about a reservation guest count decrease less than 72 hours in advance, we may charge for the missing person’s deposit. Increasing a booking’s guest count may not be possible due to availability.
  • Table time allocation is 1:45 Minutes. We would appreciate your cooperation and consideration for other guests waiting to be seated.
  • Barnsley location does not have wheel chair access.

 

Bottomless menu

 

  • Available for Rodizio only.
  • Lunch – Available Everyday (Excluding Harrogate – Available Saturday and Sunday).
  • Dinner – Available Sunday to Thursday.
  • Bookings have to be made 24 hours in advance.
  • Unlimited drinks: Estabulo draught beer, Aperol Spritz, Estabulo white wine, Estabulo red wine, Prosecco, choice of Cocktails/Mocktails or draught soft drinks.
  • Can only choose one option, cannot change to different drink.
  • 1 hour and 30 minutes dining time.
  • Last drink order at 1 hour and 15 minutes.
  • Pre-bookings only – Use Bottomless experience on Opentable to book.
  • Excludes Aberdeen location.
  • No discounts can be applied to Bottomless Rodizio
  • No Offer vouchers can be used on Bottomless menu
  • Behaviour policy – We have a zero tolerance on abuse towards our staff and other customers, you will be charged and asked to leave if this policy is not adhered to
  • Wine by 125ml per serving
  • Draught beer pint per serving
  • Prosecco by 125ml per serving

 

Payments

 

  • We do not accept Scottish bank notes in any of our England based restaurants
  • Accepted payment – Cash/card or gift voucher purchased on our official website, Estabulo does not accept any promo codes, coupon codes or any promotional discounts by any external sources.
  • To help us go cashless: a charge of 10% service charge is added to the bill, this is optional and at the customers discretion. Please make the server aware if wanting it removed.

 

Head Office

 

  • Estabulo reserve the right to remove any offer or discount without prior notice.
  • Estabulo reserve the right to change our menu prices at any given time.
  • All promotions, discounts and offers are from the food portion of the bill only, unless otherwise stated.
  • The company reserve the right to amend these terms and conditions without prior notice.
  • Complaints: We allow 10 days after your dining date for complaints. We investigate all complaints using our CCTV system and through talking to the manager on site at the time.

 

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